Entergy System Hurricane Beryl Update – 12/07/24 11am

Insights > Entergy System Hurricane Beryl Update – 07/12/24 11am

July 12, 2024

Crews repair power lines in Montgomery County, Texas, after Hurricane Beryl

Our crews have restored power to 73% of Entergy customers who lost power due to Hurricane Beryl. Our crews will continue to work safely to restore your power as quickly as possible. We expect power will be restored to 75% of our customers today, and all customers who can safely have power restored by Monday, July 15th.

Hurricane Beryl disrupted electric service to approximately 263,690 Entergy customers. Our line crews are making great progress in restoring service to our customers. But we know that if you're still without power, you want it back on as soon as possible.

Most of the remaining outages were in areas with severe damage requiring more extensive repairs. While we have a workforce dedicated to repairs, recovery may be slower from now on as crews work on these hardest-hit areas where equipment damage has been most severe.

Hurricane Beryl affected more than 40 transmission lines and more than 50 substations in the Texas Entergy system. As of 10:30 a.m., nine transmission lines and only one substation were still out of service. The last substation is expected to resume operations today (July 12).

Approximate power outages currently associated with Hurricane Beryl As of 10 a.m.:

The latest recovery estimates can be found in the Important Recovery Information link on the View Outage Map.

Our power restoration process

Sometimes we restore power to an area only to discover another problem. This may require us to turn off the power again to complete additional repairs. We will also be making initial repairs in some areas to provide power to as many customers as possible. We then have to go back and take the customer out of service and complete the longer term repairs. Learn more about our restoration process.

We've reached a point in our recovery from Hurricane Beryl that can be very frustrating for you. The storm has passed, but power outages remain as we continue restoration efforts. We understand how difficult it is to wait for power to return to normal life.

It was frustrating to be without power for such a long time, but the storm caused extensive damage to our system that we must repair.

You may be frustrated if you see trucks leaving an area before power is restored. However, our work must be done in a sequence, dictated by a recovery plan that takes into account how power flows to your community and prioritizes key customers such as hospitals. Trucks and workers will return to your area as soon as possible to complete the repair work.

If you don't see us working near you, remember that we may be working on another part of the electrical system that you can't see, but is needed to provide power to you.

Do not approach utility workers on the job site. Our workplaces can be dangerous places, and disruptions can slow the progress of our workers.

Make sure your home or business is ready for us to restore power.

We cannot restore power to locations where the meter base, conduit, or weather head (a metal tube extending up from a building with cables inside) is damaged. Before power is restored to Entergy, it must be repaired by a qualified electrician.

Make sure your home or business is ready for us to restore power. If there is any water damage on your property, turn off power at the main fuse box or circuit breaker. Do not step in water near the fuse box or circuit breaker.

Even if no property damage is caused, you should still exercise caution. After power is restored, check the electrical system for damage. If you see sparks, broken or frayed wires, or a distinct smell of thermal insulation, turn off power at the main fuse box or circuit breaker. Call a licensed electrician for advice if necessary. Do not step in water near the fuse box or circuit breaker.

Assisting customers affected by Hurricane Beryl

Cooling stations have been set up at the following locations within Entergy Texas' service area:

• Salvation Army Beaumont, 2350 IH-10 East, Beaumont, Monday through Friday: 9 a.m. to noon and 1 p.m. to 3 p.m.
• Some Other Place, 1107 McFaddin, Beaumont, Monday to Friday: 8:30 a.m. to 4 p.m.

Red Cross volunteers are working closely with the entire response community (government agencies, other nonprofits, faith-based organizations, area businesses, etc.) to coordinate emergency relief efforts and get people help as quickly as possible.

To help residents who are still without power, the Red Cross and its partners have established summer shelters in the Houston area. For the latest shelter listings and hours, visit www.redcross.org.

The Red Cross is accepting donations to help people recover and get back on their feet in the challenging weeks and months ahead. You can help by joining our donation drive at www.redcross.org.

Beware: Stormy weather can also increase scam attempts

Entergy will never ask customers for immediate payment over the phone. Customers should not share personal information with strangers. If the call sounds suspicious, hang up and call an Entergy customer service representative directly at 1-800-ENTERGY (800-368-3749).

If you believe you have been the victim of a scam, please notify the appropriate authorities, such as local police or the state Attorney General's Office.

Visit Entergy.com/scams to learn more about how to spot scams.