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Harsha Bhogle criticized IndiGo for changing the seats of an elderly couple on a flight. (@bhogleharsha/X)
Cricket commentator Harsha Bhogle criticized Indigo Airlines for rearranging the seats of an elderly couple on a flight. The airline later reinstated the original seats and apologized
Cricket commentator Harsha Bhogle on Saturday published a lengthy post on social media criticizing Indigo Airlines over an incident involving an elderly couple, who were reportedly seated without any The case was replaced with explanation.
Bogle didn't provide many details, but said the couple paid specifically for seats in row 4 to avoid the long walk, but were later reassigned to row 19, which he noted they had difficulty getting to.
“it's a pity”
Bogle expressed his frustration with the situation, saying: “This gentleman had to trudge through a narrow passage to row 19. But who cares?” He stressed that after several guests expressed concern about the situation Later, the couple's original seats were restored.
another example #IndigoFirstPassengerLast. There was an elderly couple on my flight who purchased seats in row 4 so they wouldn't have to walk as much. No need to explain, #indigo Changed to seat 19. But who…Harsha Bhogle (@bhogleharsha) August 24, 2024
“Some people had to make a lot of noise to point out this unethical behavior and only then, thanks to the cheerful crew, were their original seats restored. But, that's the point, they had to make a noise or Indigo would let them walk to 19 o'clock and check after boarding is completed to see if they can be assigned 4 o'clock, which means they have to walk back,” he said.
“it's a pity”
Bogle stressed that the couple should not make a fuss to get a fair shake, noting that the elderly woman said such incidents were common and stressful for travelers their age. He further lamented the lack of sensitivity on the part of the airline and suggested that IndiGo should train its ground staff to prioritize passenger comfort.
“What a shame. I'm sure @IndiGo6E you can get ground staff to put passengers first once in a while. It's disappointing to see them move elderly passengers so haphazardly,” Bogle said. “With success comes responsibility,” he added, urging airlines to adopt a more caring attitude toward customers. “As someone who is proud of successful Indian businesses, I hope you will be more sensitive and not institutionalize such indifference.”
indigo response
IndiGo apologized for the confusion and inconvenience caused to the couple. The airline acknowledged Bogle's concerns and said crew members quickly intervened to ensure the couple returned to their originally assigned seats. IndiGo also mentioned that they personally contacted the customer to resolve the issue and thanked Bogle for bringing the issue to their attention.
